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Reception is closed, but we are open for business.

Our reception at Bridgwater House is currently closed, but Council services remain operational. You can contact us by calling 0300 303 7800 or by emailing

The reception area will reopen to members of the public on Monday 4th October 2021 at 8:45am.

Discretionary help towards Council Tax and Rent payments

Are you suffering exceptional circumstances? We may be able to offer short term extra help for your rent via Discretionary Housing Payments or an Exceptional Hardship Payment towards your Council Tax.

An Exceptional Hardship Policy has been set up by the Council to assist customers in receipt of Council Tax Support who are facing 'exceptional hardship'. The Policy has been created to provide further financial assistance where the customer is in receipt of Council Tax Support but the level of support being paid by the Council does not meet their full council tax liability;

Discretionary Housing Payments (known as DHP's) provide customers in receipt of Housing Benefit or Universal Credit with additional help with housing costs (rent).

For further details of the scope of these policies and how decisions are made please refer to related documents below.

Application for Discretionary Housing Payments and/or Exceptional Hardship Payments

Online application form.

pdf Discretionary Housing Payments Policy 2021-22 [419.84KB] pdf Exceptional Hardship Payment Policy 2021-22 [340.6KB] arrowRequest a callback from Housing Benefits