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Reception is closed, but we are open for business.

In line with government advice our reception at Bridgwater House remains closed. You can contact us by calling 0300 303 7800 or by emailing customer.services@sedgemoor.gov.uk

Council Tax guidance


At this present time, the Council Tax department are experiencing a high number of calls. Please be patient with our staff who are trying their best to help all customers.

If you have a question in relation to Council Tax Support, please view Sedgemoor District Council's website under Benefits, Advice and Support for help and assistance. Alternatively, please contact the Benefits Section on benefits@sedgemoor.gov.uk .

We are aware that many of our customers and taxpayers will be experiencing very real difficulties during this uncertain period. While we try to continue to provide services to support our taxpayers, especially our most vulnerable people, we also have to collect our income from those that can afford it. Below is some guidance about our collection of balances for those on payment plans and those who pay by Direct Debit.

It is really important that you contact us on council.tax@sedgemoor.gov.uk if you have difficulty in continuing your payments. We are here to support you where we can.

Direct Debits

We will still be collecting Direct Debit payments on the 1st, 10th and 21st of each month as previously agreed. Should customers feel they are unable to continue at this time with their instalment plan, they should contact us and we will discuss an alternative payment agreement.

Cancelled Direct Debits

It is important to contact us especially if you need to cancel your Direct Debit. If you have cancelled your Direct Debit we will update your account and send you an amended bill. Payments will still be required even if you are not paying by Direct Debit. If you are having difficulty in maintaining the instalments, please contact the Council Tax team.

Payments can be made via our website or by telephone on 01278 435570. Please do NOT send us cheques, as we are unable to process these at present.

Alternative payment schedules

Please be aware that we can alter your payment schedule if needed:

  • We can spread your instalments over 12 months instead of 10 months (during the current financial year).
  • If you need to alter your payment schedule, we can make weekly, fortnightly or monthly payment plans.

Hardship Fund

Icon for pdf COVID-19 Harship Funding Update [259.81KB]

The Hardship Support fund, that Government have recently introduced, provides help for all customers of working age, who qualify for Council Tax Support during the 2020/21 financial year. This fund will provide an additional reduction of up to £150 for the year. If you have less than £150 to pay on you Council Tax bill after any other discounts and Council Tax Support has been applied, then a hardship fund award will reduce your bill to zero. If the balance to pay is more than £150 a hardship fund award of £150 will be credited to your Council Tax account.

The Council have now started to allocate this additional funding to all accounts subject to Working age Council Tax support. We will be issuing amended Council Tax bills in the post. For further guidance, please see the update above.

In addition, if you have a question about what help you can apply for as you are no longer working, please go to the GOV.UK website which has lots of information about making claims for additional support.

Thank you for your patience and understanding at this unprecedented time.