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BT Payphone Removal Consultation


British Telecom are proposing the removal of payphones within Sedgemoor.

Background

Under the Universal Service Obligation, BT is required to provide adequate coverage of public payphones. However, BT's case for removal is that the needs of customers have changed drastically with the increase in mobile phone ownership leading to a complete change in the communications culture - with the overall use of payphones declining by over 90 per cent in the last decade. Furthermore the need to provide payphones for use in emergency situations is diminishing all the time, with at least 98 per cent of the UK having either 3G or 4G coverage.

In consulting the District Council on the proposed payphone removals BT have drawn our attention to an Ofcom affordability report. This found most people do not view payphones as essential for most consumers in most circumstances. The report can be accessed via this link: Ofcom Affordability Report

Responding to this Consultation

BT are proposing the removal of payphones within Sedgemoor as set out on the attached schedule.

BT have confirmed that consultation notices have been placed in all payphones identified for removal advising any interested parties to contact the Planning Department. In addition to this we are formally consulting Parish Councils to seek views in order that the District Council can provide a formal response to BT within the specified consultation period.

If you wish to object or make comment to the removal of any payphone listed on the above schedule, you will need to complete the last column accompanied by your reasons. If you wish to submit your comments in a different format please ensure that any correspondence fully identifies the payphone for which you are commenting on. In objecting to the removal of any payphone you will be required to set out your reasons for objection taking into account the 'relevant factors' identified in Annex 1 of Ofcom's guidance, which is accessed via this link: Ofcom Guidance on procedures for the removal of public call boxes

Comments should be submitted electronically via email to Development Management no later than 5pm on Friday 30th April 2021 so that they can be included in our Draft Decision.

Adoption of Payphones

The consultation process currently being undertaken by BT will also give your Parish the opportunity to adopt a traditional red 'heritage' phone box and make them an asset that local people can enjoy. It's a simple process to undertake and will cost just £1. Further information can be obtained from this link: BT - Adopt a Kiosk Scheme

In responding to this consultation it would be helpful if you could indicate whether your Parish Council would be interested in adopting a payphone. We will pass your contact details onto BT and they will process the transaction directly with you or alternatively you can contact BT direct.

Draft Decision

Comments on the Draft Decision should be submitted electronically via email to Development Management no later than 5pm on Friday 4th June 2021.

Final Decision

March 2021 - June 2021 - BT proposed the removal of 8 payphones within Sedgemoor as set out on the above schedule.

Previous Consultations

August 2020 - September 2020 - BT proposed the removal of 5 payphones within Sedgemoor as set out on the attached schedule.

November 2019 -  February 2020  - BT proposed the removal of 9 payphones within Sedgemoor as set out on the attached schedule.

August to October 2019 - BT proposed the removal of 14 payphones within Sedgemoor as set out on the attached schedule.

Further Information

For further information on the removal process, full guidance and a summary can be viewed via the following links:

pdf BT Payphone Draft Decision September 2019 [342.78KB] pdf BT Payphone Final Decision November 2019 [358.42KB]