(A Comment is defined as a question, a suggestion or an observation regarding Council services, policies or procedures)
If you have any comments or suggestions, you can contact us in a number of ways:
We will respond within 10 working days in accordance with the Council's Customer Charter.
(A Compliment is defined as an expression of satisfaction about the Council, its services or an individual)
Please contact us in any of the above ways.
What you can expect from us:
(A Complaint is defined as any expression of dissatisfaction about the Council, its services or an individual, however it is made)
We have a two-stage complaints procedure. Normally a complaint will start at stage one and our aim is to resolve the matter here
If you cannot settle the complaint once our two stage complaints procedure has been completed you may wish to take the matter up with The Local Government Ombudsman
The Local Government Ombudsman
PO Box 4771
The Ombudsman investigates Complaints which have already been through the Council's own procedures.
Please note: If at any stage your complaint is resolved via a telephone conversation with a Sedgemoor District Council officer, confirmation of the resolution will be sent to you in writing within ten working days.
All comments, compliments and complaints will be monitored to ensure Sedgemoor District Council learns from this feedback.
- If you require any further information or want to give us feedback please contact us.
- If you are unsure which department to contact, please telephone Customer Services.
- If you wish to take up the matter with your local Councillor, please contact them directly.