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Essential Systems Maintenance

Due to essential maintenance the following systems will be unavailable in the morning on Saturday 24th March: Reports Agendas and Minutes, Planning Online, Planning Online Archive, Environmental Health Online.

We apologise for any inconvenience this causes.

Service Standards

Service standards are statements of service. The standards for each service set out the level of service that a customer should expect from that service. For some of the measures are measurable and where there are measurable standards, performance is monitored on a quarterly basis.

The council has service standards for the following services:

  • Benefits
  • Building Control
  • Careline
  • Clean Surroundings
  • Committee Meetings
  • Corporate Health
  • Customer Services
  • Economic Development
  • Environmental Health
  • Finance
  • Housing, Health and Wellbeing
  • Human Resources
  • Land Charges
  • Planning
  • Revenues
  • Somerset West Private Sector Housing Partnership

Corporate Health standards

The council also monitor a number of standards that do not necessarily fall within one particular service under a general heading of Corporate Health standards.

There are further standards planned for

  • Strategic Housing
  • Local Development Framework
  • Affordable Housing
  • CCTV

Performance Monitoring

All measurable standards are monitored on a quarterly basis and reported to the Executive committee of the council. For details of the performance of the services against the standards please see Sedgemoor District Council's Performance.

pdf Service Standards and Performance Indicators 2017-18 [357.66KB] arrowSedgemoor District Council's Performance