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Reception is closed, but we are open for business.

In line with government advice our reception at Bridgwater House remains closed. You can contact us by calling 0300 303 7800 or by emailing customer.services@sedgemoor.gov.uk

Service Standards


Service standards are statements of service. The standards for each service set out the level of service that a customer should expect from that service. Where there are measurable standards, performance is monitored on a quarterly basis.

The council has service standards for the following areas:

  • Benefits
  • Building Control
  • Clean Surroundings
  • Committee Meetings
  • Customer Services
  • Environmental Health
  • Finance
  • Housing, Communities and Wellbeing
  • Human Resources
  • Land Charges
  • Monitoring Services (Lifeline and CCTV)
  • Planning
  • Revenues
  • Somerset West Private Sector Housing Partnership

Icon for pdf Guide to Service Standards and Performance Indicators 2020-21 [1.51MB]

Performance Monitoring

All measurable standards are monitored on a quarterly basis and reported to the Executive committee of the council. For details of the performance of the services against the standards please see Sedgemoor District Council's Performance.

arrowSedgemoor District Council's Performance