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Reception is closed, but we are open for business.

In line with government advice our reception at Bridgwater House remains closed. You can contact us by calling 0300 303 7800 or by emailing

Community Trigger

The Community Trigger is a tool introduced in the Anti-Social Behaviour, Crime and Policing Act 2014. It is designed to give members of the public the opportunity to have their case reviewed where they feel no one is dealing with the anti-social behaviour problems they are reporting.

Who can apply?

The community trigger can be used by individuals, businesses or community groups whose case meets the criteria.

Get involved

To be able to use the community trigger you must meet the following criteria:

  • One person must have made three reports about the problem within six months.
  • More than one person or group must have made five reports involving the same location, culprit or problem within six months.

It doesn't matter which organisation you have reported the problem to previously, to access the community trigger:

Please visit Avon & Somerset Police ASB Community Trigger

Or telephone 101 and say you want to use the Somerset Community Trigger

What happens next?

An acknowledgement letter will be sent within two days of receipt of your application.

You will be written to again within two weeks to let you know whether or not you have been successful in applying the trigger and outlining what will happen next.

If your case meets the criteria we aim to let you know the outcome of the review within three weeks of your application.

If you are not satisfied with the outcome, you can take the matter up with the complaints process of the relevant agency. You can access Sedgemoor District Council complaints process at:

Online at Make a comment, compliment or complaint
Telephone Customer Services on 0300 303 7800

Alternatively you can make your complaint in writing and hand your letter in at reception or post it to:

Customer Services
Sedgemoor District Council
Bridgwater House
King Square

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