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Sedgemoor Lifeline


A lifeline alarm will help to keep you safe in your home by putting you in touch with our dedicated team of staff if you need help, every day of the year.

We are fully TSA - Telecare Services Association accredited and offer a choice of services to a wide range of customers. We provide help and reassurance 24hrs a day 7 days a week, giving you peace of mind and helping you stay safe in your own home. We have dedicated ,highly trained staff manning our care center.

Telephone: 01278 435776 (daytime)

  Icon for pdf Lifeline Customer Handbook [513.81KB]


Promotions:

Essential Lifeline Service:

The essential service offers 24 hours a day monitoring from our highly trained staff in our monitoring centre.

The service excludes callouts from our Lifeline Officers if needed in an emergency. If you activate your pendant we will make contact with you to assess your situation and call  your nominated contacts/key holders.

The Essential Lifeline service special offer price is £3.00 per week for new users (£13.00 per month) for a limited time only - the standard price is £3.75 per week.

Lifeline Staff Full Response Lifeline Service:

The full response service includes 24hrs a day monitoring from our highly trained staff in our monitoring centre plus a dedicated call out service from our fully trained Lifeline Officers. If you activate your pendant we will make contact with you to assess your situation, and if you have fallen we can send out a Lifeline Officer with our lifting equipment and help you up from the floor. We may also need to call emergency services and /or your contacts to attend.

The Full Response Lifeline service price is £4.50 per week (£19.50 per month)

Payment is by Direct Debit. All income is invested in community safety services.


Special Offer

Sign up for free

Get 2 months free , plus free installation when you pay by Direct Debit.

Offer expires 30th September.

Additional Services:

We also offer additional service options for Lifeline users. For example, we can monitor a carbon monoxide sensor and smoke alarm for under £1 per week. See the Full list of additional Lifeline service options.

Interested?

Enquire about Sedgemoor Lifeline online or call us on 01278 435776 (daytime)

Newsletters:

Icon for pdf Sedgemoor Lifeline Newsletter - April 2017 [609.02KB]

Further information:

Essential Lifeline Service Terms

The Essential service offers 24 hours a day monitoring from our highly trained staff in our monitoring centre.

The service excludes callouts from our Lifeline Officers if needed in an emergency. If you activate your pendant we will make contact with you to assess your situation and call  your nominated contacts/key holders.

The introductory charge (current offer) is £3.00 per week for new users  for the first year only (£13.00 per month) for one lifeline unit and pendant alarm. After this users are automatically transferred to the standard charge of £3.75 per week.

The standard installation fee is £42.50.

There is a notice period of 2 months.

Charges apply for lost or damaged equipment.

Payment is by Direct Debit.

VAT does not apply if you have a long term physical or mental condition. Service terms may differ if VAT is payable - we'll advise you on this when we set up your account.

Full Response Service Terms

The full response service includes 24hrs a day monitoring from our highly trained staff in our monitoring centre plus a dedicated call out service from our fully trained Lifeline Officers. If you activate your pendant we will make contact with you to assess your situation, and if you have fallen we can send out a Lifeline Officer with our lifting equipment and help you up from the floor. We may also need to call emergency services and /or your contacts to attend.

The standard charge is £4.50 per week (£19.50 per month - a reduction of 10% is applied if you pay by direct debit).

The standard installation fee is £42.50.

There is a notice period of 2 months.

Charges apply for lost or damaged equipment.

Payment is by Direct Debit.

This service available only to those with long term physical or mental condition. (i.e. if you are VAT exempt.)

Full list of additional Lifeline service options

Lifeline optional extras 

DescriptionCharge per week
Second pendant£0.50
Smoke detector£0.30
Carbon Monoxide detector    £0.50
Fall detector£0.50
Bed occupancy detector£0.80
Pill dispenser£1.00
Chair occupancy sensor£1.10
Heat detector£0.40
Flood detector£0.40
Temperature extreme sensor£0.40
Epilepsy sensor£1.80
Enuresis sensor£0.80
DDA pager solution£1.40
Bogus caller check£0.30
Universal sensor£0.40

Call out charges

DescriptionCharge
Full response servicefree (up to 5 call outs per year)
Full response excess callout£50.00 per extra callout
Essential service£100.000 per call out

NB: VAT may apply to some charges - contact us for more details.