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Sedgemoor Lifeline


A lifeline alarm will help to keep you safe in your home by putting you in touch with our dedicated team of staff if you need help, every day of the year.

We are fully  TSA - Telecare Services Association accredited and offer a choice of services to a wide range of customers. We provide help and reassurance 24hrs a day 7 days a week, giving you peace of mind and helping you stay safe in your own home. We have dedicated ,highly trained staff manning our care centre.

Telephone: 01278 435776 (daytime)

  Icon for pdf Lifeline Customer Handbook [560.0KB]


Our Services:

Monitoring Only Service:

The monitoring only service offers 24 hours a day monitoring from our highly trained staff in our monitoring centre.

The service excludes callouts from our Lifeline Officers if needed in an emergency. If you activate your pendant we will make contact with you to assess your situation and call  your nominated contacts/key holders or Emergency Services.

The Monitoring Only Lifeline service price is £3.75 per week (£16.25 per month)

Lifeline Staff Full Response Lifeline Service:

The full response service includes 24hrs a day monitoring from our highly trained staff in our monitoring centre plus a dedicated call out service from our fully trained Lifeline Officers. If you activate your pendant we will make contact with you to assess your situation, and if you have sustained a non injury fall we can send out a Lifeline Officer with our lifting equipment and help you up from the floor. All customers that have sustained an injury, an Ambulance will be called and if necessary a Lifeline Officer/Contact will also be called for access. In all cases Next of kin/Family will be informed if we hold the relevant information. 

We may also need to call emergency services and /or your contacts to attend.

The Full Response Lifeline service price is £4.50 per week (£19.50 per month)

Payment is by Direct Debit. All income is invested in community safety services.


LIFELINE GSM:

The GSM Lifeline is specifically designed operate on a mobile telephone network therefore this is a simple solution when no landline is available.

N.B. The customer will be required to supply a live sim card preferably a contract sim.


THE RAIZER LIFTING CHAIR:

The Raizer lifting chair (below) is our latest state of the art addition to our service.

A person who has fallen and cannot get up is raised comfortably to a sitting or almost standing position. It supports the entire body throughout the process and takes into account the importance of being helped up in a dignified and safe way.

 


Special Offer

TWO MONTHS FREE

Set up with Direct Debit. and receive the first TWO MONTHS FREE.

 

Additional Services:

We also offer additional service options for Lifeline users. For example, we can monitor a carbon monoxide sensor and smoke alarm for under £1 per week. See the Full list of additional Lifeline service options.

Interested?

Enquire about Sedgemoor Lifeline online or call us on 01278 435776 (daytime)

Newsletters:

Icon for pdf Sedgemoor Lifeline Newsletter - April 2018 [2.98MB]

Further information:

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Monitoring only Lifeline Service Terms

The Monitoring only service offers 24 hours a day monitoring from our highly trained staff in our monitoring centre.

The service excludes callouts from our Lifeline Officers if needed in an emergency. If you activate your pendant we will make contact with you to assess your situation and call your nominated contacts, key holders or emergency services.

The current offer is £3.75 per week (£16.25 per month) for one lifeline unit and pendant alarm.

The standard installation fee is £42.50. (This fee can be wavered if the recipient is in receipt of certain benefits)

There is a notice period of 2 months.

Charges apply for lost or damaged equipment.

Preferred Payment is by Direct Debit.

VAT does not apply if you have a long term physical or mental condition. Service terms may differ if VAT is payable - we'll advise you on this when we set up your account.

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Full Response Service Terms

The full response service includes 24hrs a day monitoring from our highly trained staff in our monitoring centre plus a dedicated 24hr call out service from our fully trained Lifeline Officers. If you activate your pendant we will make contact with you to assess your situation, and if you have fallen we can send out a Lifeline Officer with our lifting equipment and help you up from the floor.

We may also need to call emergency services and/or your contacts to attend.

The standard charge is £4.50 per week (£19.50 per month)

The standard installation fee is £42.50. (Wavered if the customer is in receipt of certain benefits.)

There is a notice period of 2 months.

Charges apply for lost or damaged equipment.

Payment is by Direct Debit.

 

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Full list of additional Lifeline service options

Lifeline optional extras - Charges from April 2018.

Independent living with telecare product solutions

Sedgemoor offer a wide range of optional telecare products that are designed to work wirelessly alongside your lifeline unit. Icon for pdf Telecare Guidance Leaflet [746.43KB]

This is a way of managing the risks to a person's health and maintaining independence in their own home.


DescriptionCharge per week
Second pendant£1.00
Smoke detector£1.10
Carbon Monoxide detector    £1.90
Fall detector£2.00
Bed occupancy detector pack£3.50
Pill dispenser£3.85
Chair occupancy sensor pack£3.45
Heat detector£1.35
Flood detector£1.75
Temperature extreme sensor£1.35
Epilepsy sensor£6.00
Enuresis sensor pack£5.35
Vibby Falls Detector£0.50
Bogus caller check£1.05
Universal sensor£2.15
DDA Pager Pack£5.04
Jelly Bean Switch pack£3.58

Call out charges

DescriptionCharge
Full response servicefree (up to 5 call outs in a rolling year)
Full response excess callout

£50.00 per extra callout. There is an option after the 5th callout for lifeline to call Emergency services with no additional callout charge.

If a rare fault occurs with the lifeline equipment resulting in the lifeline not working, a Lifeline Officer will attend the same day. (usually within only a few hours) This type of callout is NOT included in your rolling yearly callout allowance.

The Lifeline officer will attend within the hour on all emergency callouts. 

Monitoring only service

This service is similar to the full service except that emergency services will be called to a customer who sustains a non injury fall and not a Lifeline Officer. If the customer insists on a Lifeline officer attending then a charge of £100 will apply.

Unfortunately it is beyond our control if your telephone line is at fault.


Care Calls

When a vulnerable person begins to need help managing their health, they sometimes feel less independent and confident. Care Calls help maintain dignity and sense of control, providing daily structure and healthy habits.

Imagine knowing that all is well with a family member without having to ask and you would know he or she is taking medication on time, eaten breakfast etc. without having to remind them.

Care Calls offer you peace of mind.

The reason Care Calls are so successful is because we utilise a piece of technology that everyone knows and is available in almost every home - A Telephone. 

Care Calls are ideal for reminding people to do important things e.g. eaten breakfast, taken tablets, locking doors etc.

Our Care Calls cost £1.00 per call.


Key Safes

A key safe is a strong mechanical metal box which securely stores the key to your door. It is installed onto brick or concrete outside of your property and your keys are accessed by a combination code.

The combination code will only be known to you and anyone who needs to access your property. It allows your door key to be retrieved so your property can be accessed quickly in an emergency. It's even handy if you lock yourself out.

A key safe is available to anyone in the Sedgemoor area.

Key safes are supplied and fitted for £30 inclusive.


NB: VAT may apply to some charges - contact us for more details.


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Lifeline Testimonials

"Everyone whom I have come into contact with has been so kind, reassuring and efficient. I have only had my Lifeline for 10 months and I have had to to call for help twice during that time. Thank you all so much."


"The staff at Sedgemoor Lifeline are always calm and reassuring, thank you for all your help."


"Excellent friendly Service doesn't matter if it's an emergency or an accidental call. A lifesaving service 24/7 with efficient and friendly staff, much appreciated."


A huge thank you to Paula who came to the Shipham Active Living Parkinson's Support Group.  Paula talked about the Lifeline service and all it could offer our members. Paula was extremely friendly and patient, everyone was very pleased with the information given and even brave enough to ask questions.


 " I would like to pass on my gratitude to everyone at Sedgemoor Lifeline for assisting my mother quickly and professionally, particularly on the last 3 occasions when she pressed her pendant. On the last occasion she had broken her femur and an ambulance was quickly called". Mum said " The service is a God send and I would never be without the Lifeline."


"My wife had a stroke in 2002 and I myself have replacement hips, a dropped foot and I also assist in the care of my wife. This service with our Sedgemoor Lifeline is excellent and we could not cope without it. The rapid response in an emergency has been first class by the staff. In fact we could not live without our Lifeline and we have the assurance that help in on call when required 24 hours a day.  We have recommended the service to many of our friends" "Keep up the good work with our sincere thanks,"