If you have a problem with a taxi or taxi driver's behaviour, or you believe a vehicle to be unlicensed, please report it immediately using the contact details below.
If you want to complain about a taxi or private hire company because you are unhappy with the fare, quality of vehicle, driving or behaviour of the driver or any other issue, you can complain directly to the driver or company. If you've already tried this and are not happy with the result, you can complain to The Licensing Unit at Sedgemoor District Council.
You must explain in detail what went wrong, stay calm, and stick to the facts.
Operators have a duty to record any complaints, including keeping details of actions taken following a complaint.
It will help us if you can give details about the driver or vehicle, things like:
We aim to comply with the General Data Protection Regulation at all times. To see how we handle personal information, please ensure that you have read our Privacy Notice.
If you are not satisfied with the way your personal information is handled please contact the Data Protection Officer at firstname.lastname@example.org