Postcode Search

Full list of additional Lifeline service options

Lifeline optional extras - Charges from April 2018.

Independent living with telecare product solutions

Sedgemoor offer a wide range of optional telecare products that are designed to work wirelessly alongside your lifeline unit. Icon for pdf Telecare Guidance Leaflet [746.43KB]

This is a way of managing the risks to a person's health and maintaining independence in their own home.

DescriptionCharge per week
Second pendant£1.00
Smoke detector£1.10
Carbon Monoxide detector    £1.90
Fall detector£2.00
Bed occupancy detector pack£3.50
Pill dispenser£3.85
Chair occupancy sensor pack£3.45
Heat detector£1.35
Flood detector£1.75
Temperature extreme sensor£1.35
Epilepsy sensor£6.00
Enuresis sensor pack£5.35
Vibby Falls Detector£0.50
Bogus caller check£1.05
Universal sensor£2.15
DDA Pager Pack£5.04
Jelly Bean Switch pack£3.58

Call out charges

Full response servicefree (up to 5 call outs in a rolling year)
Full response excess callout

£50.00 per extra callout. There is an option after the 5th callout for lifeline to call Emergency services with no additional callout charge.

If a rare fault occurs with the lifeline equipment resulting in the lifeline not working, a Lifeline Officer will attend the same day. (usually within only a few hours) This type of callout is NOT included in your rolling yearly callout allowance.

The Lifeline officer will attend within the hour on all emergency callouts. 

Monitoring only service

This service is similar to the full service except that emergency services will be called to a customer who sustains a non injury fall and not a Lifeline Officer.

Unfortunately it is beyond our control if your telephone line is at fault.

Care Calls

When a vulnerable person begins to need help managing their health, they sometimes feel less independent and confident. Care Calls help maintain dignity and sense of control, providing daily structure and healthy habits.

Imagine knowing that all is well with a family member without having to ask and you would know he or she is taking medication on time, eaten breakfast etc. without having to remind them.

Care Calls offer you peace of mind.

The reason Care Calls are so successful is because we utilise a piece of technology that everyone knows and is available in almost every home - A Telephone. 

Care Calls are ideal for reminding people to do important things e.g. eaten breakfast, taken tablets, locking doors etc.

Our Care Calls cost £1.00 per call.

Key Safes

A key safe is a strong mechanical metal box which securely stores the key to your door. It is installed onto brick or concrete outside of your property and your keys are accessed by a combination code.

The combination code will only be known to you and anyone who needs to access your property. It allows your door key to be retrieved so your property can be accessed quickly in an emergency. It's even handy if you lock yourself out.

A key safe can be provided and fitted for any Lifeline customer at a charge of £30 inclusive of VAT.

Key safes can also be provided for non customers in the Sedgemoor area at a cost of £49.99 inclusive of VAT.