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Advocacy and advice


There are a lot of organisations out there to support you if you have a concern about how you are or have been treated, if you feel you are being discriminated or if you have been a victim of crime or anti-social behaviour, then these organisations are there to help you.

Equality Advisory Support Service (EASS)

The EASS provides help and support to individuals on issues relating to equality and human rights. They are also able to accept referrals from organisations which, due to capacity or funding issues, are unable to provide 'in-depth help and support' to local users of their services.
The service is accessible and inclusive which means we are able to support a wide variety different languages and they are able to support the Deaf community through their partnership with the Royal Association for Deaf People.

If a service user requires the support of lay advocate in order for them to understand the advice being given, the EASS are able to secure help and support through their partnership with VoiceAbility.

Examples of the types of issues the EASS have advised on:

  • A disabled individual who was trying to update banking details through the use of an interpreter at his local bank.
  • An individual who has been victimised by a pub landlord because he has inferred that a member of his staff was acting unlawfully by racially abusing a fellow customer.

The EASS can be contacted by:


A Voice

A Voice is a free, independent and confidential advocacy service for victims of crime or anti-social behaviour run by the Care Forum in association with SEAP (Support, Empower, Advocate, Promote) and SARI (Stand Against Racism and Inequality).

A Voice can advocate for an individual they are over 18 years old, live in the Avon and Somerset Police force area and has one or more of the following:

  • Issues with their mental health
  • Learning Disabilities
  • Physical Disabilities or
  • Become a victim because of their age, race, religion, gender identity, sexual orientation, religion and belief

A Voice Advocate can help individuals:

  • Understand the criminal justice process and their rights within it
  • Access services to help them cope and recover from the crime
  • Explore their options with them and support their decision-making
  • Get practical help from other agencies by working with them on their behalf
  • Make informed decisions by offering guidance and information
  • Get their voice heard

A Voice can be contacted by:


Hate Crime

Hate Crime is:

A crime motivated by prejudice against a person because of their:

  • Ethnicity or race
  • Disability, including mental health & learning difficulties
  • Sexual orientation
  • Gender identity
  • Religion or belief
  • Age, gender, marital or pregnancy status

Hate Crime can be:

  • A physical attack, like hitting
  • Name calling or bad gestures
  • Threats, harassment or intimidation
  • Damage to property
  • Nasty letters, emails, texts, phone calls, social media messages etc.

SARI (Stand Against Racism and Inequality) provide a support service to help victims of hate crime.

If you have been a victim of, or have witnessed a hate crime, please report it and make your community safer!

Freephone: 0800 171 2271
Email: sari@sariweb.org.uk

In an emergency, please call the police: 999


Senior Citizen Liaison Team (SCLT)

The Senior Citizen Liaison Team provide a comprehensive victim support package known as the Platinum Service Scheme for vulnerable older adults who been victims of doorstep crime or those who have been identified as being at high risk of becoming victims in the Avon and Somerset Police force area. The Platinum Service Scheme includes designated caseworkers for clients with a full range of support, including:

  • Crime prevention survey of clients home address
  • Personal safety pack, including free mobile phone and home-safe
  • Ongoing telephone support for indefinite period
  • Social Inclusion visits with other clients to support rehabilitation
  • Ongoing befriending opportunities with SCLT

SCLT can be contacted on 07788 236804

SCLT also produce The Senior Siren which is a free, bi-monthly magazine produced by the Senior Citizen Liaison Team. It contains lifestyle articles, games & puzzles, features on older adulthood and interviews with interesting people from all walks of life. Most importantly it also contains features to help older adults stay safe in their daily lives.

Icon for pdf Senior Siren Issue 26 [2.14MB]